For full functionality of this site it is necessary to enable JavaScript. Here are instructions on how to enable JavaScript in your web browser.
 

Team-based Service Delivery

By utilizing our team-based approach to delivering service, you will feel like you are calling the "IT department down the hall", not the "IT company down the street".

At HillSouth we strive to provide a uniquely positive experience. This is accomplished by replacing traditional "tiered" support structures with our proprietary, industry-leading team-based structure.

Every HillSouth customer is assigned to a team of 4-6 technology professionals. Every member of this team is qualified to solve 90% of issues faced day-to-day. Additionally, the number of clients assigned to the team is limited to ensure all members can be knowledgeable and familiar with the specifics of the networks and environments they work on. No more waiting for the tech on the other side of the phone to pull up the information he needs on your system; he already knows it!

Benefits of the team-based approach:

  • No tiers
    • Skip the guy reading a script and telling you to re-take steps you've already tried. Get connected with your problem-solver from the beginning
    • No long wait while the tech researches your environment each new contact
  • Strength of Teams
    • Large enough to ensure availability for your needs
    • Small enough to maintain personal knowledge of you and your systems
    • Limitless scalability without affecting support
Contact HillSouth Whitepapers Discover Careers

News Articles

HillSouth Named to CRN's 2012 Fast Growth 100 List

posted on September 25, 2012
Annual list from industry publication CRN recognizes the fastest growing solutions providers over the last two years

IT Consulting Company HillSouth Included in Empact 100 and Ranked 12th Overall on the SC Biz News 2013 Roaring Twenties List

posted on November 05, 2013
HillSouth recognized with five awards for its growth, innovation, and entrepreneurial excellence in less than a month in a half

How can we help you?

That's a great question! Contact us today and we will provide an assessment of your unique situation. We will provide a sound solution plan backed by our guarantee: to never stop thinking.

Support: 843-292-9070